Effective Date: 11/03/2024

1. Acceptance of Terms

1.1. Engagement Agreement:
By choosing Seawolf Facilities Services Ltd for your service needs, you enter into an agreement to abide by the terms and conditions outlined herein. This document serves as the governing contract between you, the client, and Seawolf Facilities Services Ltd.
 
1.2. Implicit Agreement:
Your decision to engage with our services implicitly indicates your understanding of, and consent to, the responsibilities, obligations, and expectations delineated in this comprehensive agreement. We advise a thorough review of these terms to ensure a clear comprehension of the mutual commitments.
 
1.3. Clarity and Communication:
For any queries or concerns regarding these terms, we encourage open communication with Seawolf Facilities Services Ltd. We are here to provide clarification and address any aspects that may require further explanation.
 
1.4. Modifications and Changes:
Seawolf Facilities Services Ltd reserves the right to modify these terms at any given time. Any changes will be communicated to clients, and continued engagement with our services will imply acceptance of the updated terms. We recommend periodic reviews of these terms to stay informed about any revisions.

1.5. Right of Service Refusal:
Seawolf Facilities Services Ltd reserves the right to refuse service to any client at its discretion. Service refusal may occur without the need for explicit justification, and no liability shall arise from such refusal. If individual services have been prepaid and are refused, a refund will be issued solely for those individual services. If services, whether paid or unpaid, have been carried out, refunds will only be considered under exceptional circumstances, to be determined by Seawolf Facilities Services Ltd. Refund requests must be submitted in writing and will be subject to a thorough review.

2. Payment Terms

2.1. Advance Deposit:
Clients must make a non-refundable 40% advance deposit upon accepting the estimate. This secures commitment, allowing Seawolf Facilities Services Ltd to plan effectively.

• Deposit to be made within 10 business days after estimate acceptance.

2.2. Remaining Balance:
After deducting the advance deposit, the remaining balance must be settled in British Pounds (£) per the invoice terms. Any deviations require prior agreement in writing.

2.3. Payment Methods:
Accepted methods include bank transfers, credit cards, and other electronic options. Clients bear transaction fees.

2.4. Currency Exchange:
If payments are in a currency other than British Pounds (£), exchange fees are the client's responsibility.

2.5. Late Payments:
Interest per the Late Payment of Commercial Debts (Interest) Act 1998 may apply after a 15-day grace period from the due date.

2.6. Invoice Discrepancies:
Clients are encouraged to address discrepancies within a reasonable timeframe (7 days) for prompt resolution.

2.7. Service Suspension:
Non-compliance with payment terms may result in service suspension or termination until outstanding payments are settled.

2.8. Taxation:
Service cost is exclusive of taxes; clients are responsible for applicable taxes or duties.

2.9. Estimate Validity:
Estimates are valid for a specified period. Extensions require reevaluation for any cost or project scope changes.

2.10. Financial Transparency:
Clients can request cost breakdowns or clarifications for a clear understanding of financial aspects. Additional fees may apply.

2.11. Dispute Resolution:
Disputes related to payments or invoicing will be resolved through good-faith negotiations. If unresolved, the dispute may be subject to Section 11 mechanisms.

3. Service Delivery

3.1. Timelines and Delays:
Service delivery timelines are estimates, and Seawolf Facilities Services Ltd is not liable for delays beyond its control.

• Unforeseen Circumstances: Delays caused by unforeseen circumstances, such as weather conditions or unexpected complexities in the job, will be promptly communicated to the client.

• Extended Timeline Communication: In cases where a job takes longer than initially estimated due to unforeseen challenges, Seawolf Facilities Services Ltd is committed to transparent communication. This includes providing an updated timeline and, if necessary, discussing any potential adjustments to the project scope or cost implications with the client.

3.2. Additional Costs:
Clients are responsible for any additional costs related to services provided by Seawolf Facilities Services Ltd unless otherwise agreed upon in writing.

• Scope Adjustments: Any changes in scope or additional services resulting from unforeseen circumstances will be discussed with clients and agreed upon in writing before implementation.

4. Gardening Services

4.1. Scope of Services:
Gardening services provided by Seawolf Facilities Services Ltd encompass a comprehensive range of tasks, including but not limited to:

• Lawn Care: This includes lawn mowing and edges trimming to maintain a neat and well-groomed appearance.

• Weeding: Our team will address weed removal to ensure the health and aesthetics of your garden.

• Garden Clearances: Clearing of garden spaces, removal of debris, and ensuring a clutter-free environment.

• Hedge Trimming: Precision trimming of hedges to maintain desired shapes and sizes.

• Planting: Services include planting new flora and ensuring proper soil cultivation for their growth.

• Soft Landscaping: Comprehensive soft landscaping services to enhance the overall aesthetic appeal of your outdoor space.

4.2. Client Responsibilities:
Clients are responsible for ensuring unhindered access to the premises, enabling our gardening professionals to perform their tasks efficiently.

• Communication is Key: Clear communication of any specific plant preferences or restrictions is crucial to tailor our services to meet the unique needs of each client's outdoor space.

• Water Access: Provision of water access for gardening purposes is expected unless otherwise agreed upon.

4.3. Hazardous Materials:
Seawolf Facilities Services Ltd adheres to environmentally friendly practices. Clients will be notified in advance of any use of potentially hazardous materials, such as pesticides, with due consideration for the well-being of residents, pets, and the environment.

4.4. Waste Disposal:
Seawolf Facilities Services Ltd is an Environment Agency registered Waste Carrier, Broker, or Dealer (CBDL500523). Waste removal is limited to green waste, and additional charges may apply for other waste types. Clients will be informed of any such charges before the removal of non-green waste.

• Green Waste Prices:

  • Total per ton bag: £42.71

  • Total per 1/2 ton bag: £21.35

4.5. Unexpected Issues:
While providing gardening services, unforeseen challenges such as the presence of pets or wild animal feces may arise. It is the customer's responsibility to ensure that areas to be serviced are clear of such materials.

• Customer Responsibility: Customers must ensure that the designated areas are free from pet or wild animal feces before the commencement of services.

• Removal Charges: In the event that Seawolf Facilities Services Ltd is required to remove pet or wild animal feces, additional charges may apply. Customers will be informed of such charges before the removal process.

• Accidents and Cleaning Costs: In the unfortunate event of an accident involving feces, such as stepping on it or its contact with machinery, customers will be responsible for the associated cleaning costs. Charges for cleaning will be communicated transparently to the customer.

4.6. Cable and pipe protection
Customers engaging Seawolf Facilities Services Ltd for gardening services are required to ensure the protection of any cables, including pipes, within the designated service areas. It is crucial for customers to communicate the presence and location of cables to Seawolf Facilities Services Ltd, as power tools used for gardening activities may pose a risk of accidental damages in concealed areas, such as within bushes or weeds. Timely and accurate communication from customers regarding the existence and positioning of cables ensures that Seawolf Facilities Services Ltd can take necessary precautions to prevent any inadvertent damage during the provision of gardening services. This collaborative effort contributes to a safe and efficient gardening experience for both parties involved.

5. Cleaning Services

5.1. Scope of Services:
Seawolf Facilities Services Ltd offers a comprehensive range of cleaning services tailored to meet the diverse needs of both residential and commercial clients. This includes, but is not limited to, dusting, vacuuming, mopping, sanitizing, waste removal, and specialized cleaning for specific areas or surfaces. The detailed scope of cleaning services will be explicitly outlined in the agreed-upon proposal or contract, ensuring transparency and alignment with client expectations.

5.2. Client Responsibilities:
Clients play a crucial role in ensuring effective cleaning services. They are responsible for providing access to the premises at the scheduled cleaning times. Clear communication of specific cleaning requirements, preferences, or areas needing special attention is encouraged to facilitate the delivery of satisfactory services.

5.3. Cleaning Products and Equipment:
Seawolf Facilities Services Ltd typically provides the necessary cleaning products and equipment. Clients with specific product preferences or allergies should communicate these details in advance to ensure a safe and satisfactory cleaning process.

5.4. Valuables and Personal Items:
Clients are advised to take precautions with their valuables and personal items during cleaning sessions. Seawolf Facilities Services Ltd is not liable for any loss or damage to items left unsecured.

5.5. Safety Data Sheets:
Clients will be informed in advance if any cleaning products containing potentially hazardous materials are to be used. Seawolf Facilities Services Ltd commits to providing safety data sheets for such products upon request. This ensures transparency and allows clients to be aware of the materials used in the cleaning process.

5.6. Security and Access:
Clients are responsible for maintaining a secure working environment. Access codes or keys provided for cleaning should be handled carefully. Clients are encouraged to communicate any security protocols or concerns in advance.

5.7. Client Presence During Cleaning:
While client presence is optional, suitable arrangements should be made for access to the premises if the client is not present during cleaning.

5.8. Emergency Key Return Fee:
In situations requiring the emergency return of keys, Seawolf Facilities Services Ltd may impose a fee. This fee covers travel costs, time wages, and a 15% administrative fee.

5.9. Return of Keys to a Different Address Fee:
If the client requests the return of keys to an alternative address, an additional fee applies. This covers travel, time wages, and a 15% administrative fee. Clients will be informed of this fee in advance.

5.10. Communications and Requests:
To ensure clear and documented communication, all additional requests, schedule changes, or pertinent information must be conveyed to Seawolf Facilities Services Ltd in writing. This includes email communications, official letters, or any agreed-upon written form of communication. This practice maintains transparency and facilitates timely responses to client requests or changes in the schedule.

6. Painting & Decorating Services

6.1. Scope of Services:
Seawolf Facilities Services Ltd provides painting and decorating services for both residential and commercial properties. This includes interior and exterior painting, wallpaper installation, and decorative finishes. The detailed scope of painting and decorating services will be collaboratively outlined in the agreed-upon proposal or contract, ensuring transparency and alignment with client expectations.

6.2. Preparation and Workspace:
Adequate preparation of the workspace is essential for quality painting and decorating results. Clients are responsible for ensuring that surfaces are clean and secure before the commencement of painting and decorating services. Clearing the workspace of personal items and valuables is recommended to facilitate a smooth and unobstructed workflow.

6.3. Existing Paint or Wall Coverings:
Seawolf Facilities Services Ltd does not bear responsibility for the removal of existing paint or wall coverings unless expressly agreed upon in writing within the terms of the painting and decorating services contract. Clients are advised to communicate any specific requirements regarding the treatment of existing finishes.

6.4. Colour Matching:
While Seawolf Facilities Services Ltd endeavors to achieve precise color matching, clients are advised that exact color replication may be influenced by factors beyond our control, such as substrate variations and lighting conditions. Clients may request sample applications to ensure satisfaction with the chosen colors before full implementation.

6.5. Customer-Provided Paints Responsibility:
Clients opting to provide their own paints for the painting services acknowledge that Seawolf Facilities Services Ltd is not responsible for faulty paints or outcomes resulting from the use of customer-provided paints. The client will be duly informed of any issues arising from the quality or suitability of the provided paints.

6.6. Rectification Charges:
In the event that issues arising from customer-provided paints require rectification, Seawolf Facilities Services Ltd reserves the right to charge for any associated loss of wages, time, or additional materials required to address and rectify the identified issues. Clients will be transparently informed of these charges in advance.

6.7. Paint Quality Assessment:
Seawolf Facilities Services Ltd will conduct a preliminary assessment of customer-provided paints before commencing the painting project. This assessment aims to ensure the quality and suitability of the paints for the intended application. If any concerns are identified during this assessment, clients will be promptly informed, and decisions regarding the use of provided paints will be made collaboratively.

6.8. Client Approval:
Upon notification of any issues related to customer-provided paints, clients will be given the opportunity to review and approve the proposed rectification plan, including associated charges. This collaborative approach aims to maintain transparency and ensures that clients are informed and involved in the decision-making process.

6.9. Communication of Issues:
Any issues or concerns related to the use of customer-provided paints will be communicated to the client in a timely manner. This includes providing clear explanations of the identified problems, potential solutions, and the estimated impact on the project timeline and costs.

7. General Building Repairs

7.1 Scope of Services
Seawolf Facilities Services Ltd specializes in comprehensive general building repairs, emphasizing small, non-structural tasks. Our services cover fixing leaks, addressing minor structural damage, and managing issues with doors, windows, and other building components. Specific details of services will be outlined in the agreed-upon proposal or contract.

7.2 Client Responsibilities
Clients are integral to ensuring the accessibility, efficiency, and safety of premises during general building repairs. Specific responsibilities include:

7.2.1 Premises Access
Clients must ensure unhindered access for our team, and any hindrance due to client actions may result in additional charges or project delays. If access issues persist, Seawolf Facilities Services Ltd reserves the right to suspend services until access is facilitated.

7.2.2 Permissions and Approvals
Clients are solely responsible for obtaining necessary permissions and approvals before project commencement. Any failure to secure these approvals does not absolve the client of financial obligations. Seawolf Facilities Services Ltd reserves the right to cease work if required permissions are not obtained, and the client will be liable for any resulting costs.

7.2.3 Communication of Concerns
Clients must communicate specific concerns, priorities, or preferences before the commencement of services. Failure to do so implies acceptance of the standard approach by Seawolf Facilities Services Ltd. If client specifications are not communicated in advance, any resulting deviations from expectations will not warrant refunds or adjustments.

7.2.4 Emergency Preparedness
Clients must provide accurate information about the location of emergency measures within the building. Failure to do so may result in delays and additional charges for emergency responses. If emergency measures are inaccessible or not clearly communicated, clients acknowledge that Seawolf Facilities Services Ltd may not be able to respond promptly to urgent situations.

7.2.5 Notification of Dangers
Clients must proactively communicate potential dangers, such as hazardous materials, before work begins. Failure to disclose such information may lead to additional charges for handling these materials safely. Clients are solely responsible for the consequences of not disclosing potential dangers, including any health and safety implications for both parties.

7.2.5.1 Asbestos Awareness
Clients are obligated to explicitly notify Seawolf Facilities Services Ltd if asbestos is present. Failure to do so may result in additional charges for specialized handling and removal procedures. Clients acknowledge the potential health risks associated with asbestos exposure and absolve Seawolf Facilities Services Ltd of any liability in this regard.

7.2.5.2 Other Potential Dangers
Clients must communicate any other potential dangers, such as lead-based paint or electrical issues. Failure to disclose such information may compromise the safety of our team and may result in additional charges. Clients bear full responsibility for any health or safety risks arising from undisclosed dangers.

7.2.6 Exclusions
Seawolf Facilities Services Ltd does not assume responsibility for damages due to natural disasters, vandalism, or client negligence. Clients are advised to maintain insurance coverage and promptly notify us of urgent issues. Failure to maintain insurance coverage does not exempt the client from financial responsibilities. Clients accept full financial liability for any damages or losses not covered by insurance, and Seawolf Facilities Services Ltd may pursue legal action for recovery.

7.3 Emergency Repairs
Emergency repairs may incur additional charges. Seawolf Facilities Services Ltd will communicate emergency repair charges transparently and promptly. Failure to meet these additional charges promptly may result in service suspension until outstanding payments are settled. If emergency repair charges remain unpaid for an extended period, Seawolf Facilities Services Ltd reserves the right to terminate the agreement and pursue legal action for recovery of outstanding amounts.

8. Warranties

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8.1. Service Warranty:
Seawolf Facilities Services Ltd assures clients that its services will be executed with a standard of reasonable care and skill, ensuring quality outcomes.

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8.2. Limitations to Warranty:
Seawolf Facilities Services Ltd provides warranties with an understanding that certain conditions may limit or exclude warranty coverage for various activities, including but not limited to installations, repairs, and associated services. It is crucial to note that Seawolf Facilities Services Ltd will not be held responsible for damages that occur after the completion of services, installations, or repairs, especially when clients choose to proceed against Seawolf Facilities Services Ltd's advice. These limitations include, but are not confined to:

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Safety Concerns: Warranties may be withheld if providing coverage poses safety risks to individuals or property.

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Reliability Issues: In instances where, in the professional judgment of Seawolf Facilities Services Ltd, it is impractical to ensure the reliability of activities due to specific conditions or circumstances, warranty coverage may be restricted.

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Environmental Factors: Warranties could be limited or excluded in cases where environmental conditions or external factors beyond the control of Seawolf Facilities Services Ltd may compromise the effectiveness or longevity of installations, repairs, or related services.

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Unauthorized Alterations: Warranties will not cover damages resulting from alterations, modifications, or repairs conducted by parties other than Seawolf Facilities Services Ltd without explicit authorization.

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8.3. Service Warranty and Performance Guarantee:

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8.3.1. Service Warranty Period:

We hereby warrant our services provided by Seawolf Facilities Services Ltd to be free from defects in workmanship for a period of 90 days from the date of completion. This warranty covers any issues arising from our services during normal usage.

8.3.2. Guaranteed Performance:

We guarantee that our services will meet the agreed-upon specifications and performance standards for a period of six months from the date of completion. If our services fail to meet these standards within this period, we will promptly address any deficiencies at no additional cost to the client.

8.3.3. Response Time for Warranty Claims:

We are committed to responding to warranty claims within 48 hours of receipt. Upon receiving a warranty claim, our team will promptly assess the issue and take necessary actions to resolve it in a timely and satisfactory manner.

8.3.4. Extended Service Contracts:

For clients seeking extended coverage beyond the standard warranty period, we offer optional extended service contracts. These contracts provide continued coverage for an additional 12 months, ensuring ongoing support and maintenance for our services. Clients opting for extended service contracts will benefit from priority response times and discounted rates for additional services.

8.4 Warranties Terms and Conditions:

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• Our warranty and performance guarantee are subject to the terms and conditions outlined in our service agreement.

• Warranty coverage does not extend to damages resulting from misuse, negligence, unauthorized modifications, or acts of third parties.

• Clients are responsible for notifying us of any warranty claims promptly and providing access to the premises as needed for assessment and repair.

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By providing clear warranty timeframes and performance guarantees, we aim to ensure the satisfaction and confidence of our clients in the quality of our services.

9. Intellectual Property

9.1. Ownership of Intellectual Property:
Seawolf Facilities Services Ltd retains exclusive ownership of all intellectual property rights associated with the services provided. This includes designs, recommendations, and any unique elements developed as part of the service delivery.

9.2. Usage Restrictions and Client Responsibilities:
Clients are not permitted to reproduce, distribute, or utilize any intellectual property owned by Seawolf Facilities Services Ltd without obtaining prior written consent. Unauthorized use of intellectual property is strictly prohibited and may result in legal action. It is the responsibility of the client to seek explicit permission for any proposed use of Seawolf Facilities Ltd's intellectual property.

9.3. Client-Requested Designs:
In cases where clients specifically request customized designs or services, the intellectual property rights of such designs will be subject to negotiation and clearly outlined in the agreed-upon proposal or contract.

9.4. Confidentiality of Designs:
Seawolf Facilities Services Ltd values the confidentiality of client-specific designs and recommendations. Any unique concepts or designs developed for a specific client will be treated with the utmost confidentiality and will not be disclosed or used for other projects without the client's express consent.


10. Notification of Defects

10.1. Timely Notification:
Clients are required to promptly notify Seawolf Facilities Services Ltd of any defects or issues discovered within 24 hours after the completion of the respective service.

10.2. Impact of Delayed Notification:
Notification of defects beyond the specified 24-hour period may impede Seawolf Facilities Services Ltd's ability to address and rectify reported issues promptly and efficiently.

10.3. Thorough Inspection:
Clients are encouraged to conduct a comprehensive inspection of the completed service within the initial 24-hour period. This timeframe is established to ensure the prompt identification of concerns or defects, facilitating responsive action from Seawolf Facilities Services Ltd.

10.5. Providing Detailed Information:
Clients are requested to furnish detailed information about the nature of the defects. Supporting documentation or photographs, if possible, will enhance the understanding of reported issues, enabling Seawolf Facilities Services Ltd to address them effectively.

10.6. Timely and Accurate Communication:
The effectiveness of the defect resolution process relies on the prompt and accurate communication of concerns by the client. Seawolf Facilities Services Ltd is dedicated to addressing reported defects promptly and in accordance with the highest standards of service quality.
 

11. Governing Law and Jurisdiction

11.1. Applicable Laws:
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any legal matters arising from the interpretation, execution, or breach of these terms will be subject to the laws of this jurisdiction.

11.2. Dispute Resolution:
In the event of any disputes or disagreements between Seawolf Facilities Services Ltd and the client, both parties agree to make good-faith efforts to resolve the matter amicably through negotiation or alternative dispute resolution methods.

11.3. Exclusive Jurisdiction:
If an amicable resolution cannot be achieved, any legal actions or proceedings will be subject to the exclusive jurisdiction of the courts of England and Wales. Both Seawolf Facilities Services Ltd and the client consent to this exclusive jurisdiction for the purpose of resolving any disputes.

11.4. Mediation or Arbitration:
Before initiating legal proceedings, both parties may consider mediation or arbitration as alternative dispute resolution mechanisms. This allows for a more expedient and cost-effective resolution while preserving the professional relationship between Seawolf Facilities Services Ltd and the client.

11.5. Waiver of Objection:
By entering into a contractual agreement with Seawolf Facilities Services Ltd, the client waives any objection to the chosen jurisdiction and agrees to abide by the laws and decisions made within the jurisdiction of England and Wales.


12. Damages to Customer Property

12.1 Customer Precautions
Customers are responsible for taking necessary precautions to protect delicate, valuable, or irreplaceable items before the commencement of any service. This includes, but is not limited to, moving away fragile items, valuable possessions, and items of sentimental value from areas where services will be performed.

12.2 Delicate and Valuable Items
Seawolf Facilities Services Ltd shall exercise reasonable care during the provision of services. However, customers acknowledge that certain services, especially those involving machinery, chemicals, or physical contact with surfaces, carry inherent risks. It is the customer's responsibility to identify and secure delicate or valuable items that may be susceptible to damage during the service.

12.3 Theft Accusations
Seawolf Facilities Services Ltd operates with the highest standards of professionalism and integrity. Customers are advised to secure and safeguard their belongings during service periods. In the event of theft accusations, the following points apply:

12.3.1 Customer Responsibility
Customers must report any suspected theft promptly to Seawolf Facilities Services Ltd and local law enforcement. Timely reporting is essential for a thorough investigation.

12.3.2 Investigation Process
Seawolf Facilities Services Ltd will cooperate fully with law enforcement authorities in investigating theft accusations. This may include providing relevant information, records, or access to personnel for questioning.

12.3.3 Presumption of Innocence
Seawolf Facilities Services Ltd maintains a presumption of innocence for its personnel until evidence proves otherwise. The company shall conduct its internal investigation in parallel with law enforcement.

12.3.4 Cooperation with Investigations
Customers agree to cooperate with Seawolf Facilities Services Ltd and law enforcement during investigations. This includes providing statements, evidence, or any other relevant information to facilitate a thorough and fair inquiry.

12.3.5 Resolution
If an internal investigation determines that an employee is responsible for theft, appropriate actions will be taken, including potential termination of employment. However, Seawolf Facilities Services Ltd is not liable for any losses incurred by the customer due to theft by its personnel.

12.4 Reporting Damages
Customers must promptly report any damages to their property that may occur during the provision of services. Timely reporting enables Seawolf Facilities Services Ltd to address the issue promptly and take appropriate corrective measures.

12.5 Liability
Seawolf Facilities Services Ltd's liability for damages to customer property is limited to gross negligence or willful misconduct on the part of its personnel. In the absence of such negligence or misconduct, customers bear the responsibility for securing their property during service provision.
This section aims to provide clarity on customer responsibilities regarding the protection of their property and outlines the procedures in case of theft accusations or damages during service provision.

 
3. Price Adjustment Framework: Aligned with Consumer Prices Index (CPI)

13.1. Dynamic Pricing Strategy:

• Our commitment to fairness and transparency extends to an annual review, incorporating changes in the Consumer Prices Index (CPI) for price adjustments. This meticulous approach ensures a holistic adjustment mechanism.

13.2. Comprehensive Computation:

• Prices are adjusted based on meticulous calculations, considering the percentage change in the CPI over the previous 12 months (with December of the prior year as the reference month). This singular focus on CPI provides a straightforward and transparent pricing model.

13.3. National Minimum Wage and Living Wage Integration:

• As a responsible employer, we closely monitor National Minimum Wage rates set by the government (National Minimum Wage Rates) and align our wage structure with the real Living Wage (Living Wage Foundation). Any wage adjustments will be reflective of both statutory and real living wage considerations.

13.4. Proactive Client Outreach:

• Clients receive detailed notifications at least 30 days before the scheduled implementation of any price adjustments. These communications transparently explain the rationale behind adjustments, encompassing CPI, National Minimum Wage, and Living Wage considerations.

13.5. Interactive Client Consultation:

• Active client participation is encouraged. Clients can engage in a consultation process for inquiries or concerns related to CPI-based and wage-related price adjustments. Your feedback is integral to our commitment to continuous improvement.

13.6. Smooth Transition Period:

• Adjusted prices take effect on April 1st each year, allowing a 30-day transition period for clients to seamlessly adapt to the revised pricing structure.

13.7. Annual Policy Review:

• This CPI Price Adjustment Policy undergoes an annual review, demonstrating our commitment to a pricing strategy aligned with economic realities for fairness to clients and our workforce.

13.8. Adaptability to Unforeseen Circumstances:

• In response to unforeseen economic challenges necessitating immediate attention, Seawolf Facilities Services Ltd reserves the right to adjust prices outside the annual cycle. Clients will promptly receive notifications of any such adjustments.

By choosing our services, clients implicitly acknowledge and embrace the terms outlined in this CPI Price Adjustment Policy. For further insights or clarification, connect with us through the communication channels specified in Section 14 of the Terms & Conditions of Service.
 

14. Contact Information

14.1. Communication Channels:
For inquiries, concerns, or any communication related to these terms and conditions or Seawolf Facilities Services Ltd's services, please contact us through the following channels:
Email: info@seawolfservices.co.uk
WhatsApp: Click here to chat

14.2. Prompt Communication:
Clients are encouraged to use the provided communication channel for prompt and efficient handling of any matters related to the services or these terms and conditions.

14.3. Preferred Modes of Communication:
While email is the primary mode of communication, clients may specify any alternative or preferred modes of communication, ensuring that Seawolf Facilities Services Ltd can accommodate and respond accordingly.